At Fit Shoes Store, we’re committed to making your footwear shopping experience seamless from the first click to the final step. Our global shipping and flexible returns policy ensure you can shop with confidence.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after shipping
– Tracking included
Free Shipping (Orders over $50 USD)
– Carrier: EMS
– Delivery time: 15-25 business days after shipping
– Tracking included
Note: We currently ship worldwide except to some Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.
Returns & Exchanges
We want every pair of shoes from Fit Shoes Store to be the perfect fit. If you’re not completely satisfied, our hassle-free returns policy has you covered.
Return Policy Details
- Return window: 15 days from the delivery date
- Condition: Items must be unworn, in original condition with all tags attached and in original packaging
- Proof of purchase: Original receipt or order confirmation required
Important Hygiene Notice:
For health and safety reasons, we cannot accept returns on sandals that have been tried on without protective foot coverings.
How to Return an Item
- Contact us: Email [email protected] within 15 days of delivery with your order number and return request
- Get approval: Our style specialists will respond within 1 business day with return instructions
- Prepare package: Securely pack items in original packaging with all tags attached
- Ship your return: Send to our Las Vegas headquarters using a trackable shipping method
- Receive confirmation: We’ll email you once we process your return
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Processing
Once we receive and inspect your return:
- Refund method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 3-5 business days after we receive your return
- Bank processing: Additional 5-10 business days may be required for the refund to appear on your statement
Exchanges will be processed once we receive your return, with shipping times matching our standard delivery options.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.
International Returns
For our international customers (excluding some Asian and remote regions):
- Mark the package as “Returned Goods” to avoid customs charges
- Original shipping fees are non-refundable
- Duties and taxes will be refunded in accordance with local regulations
Need Help?
Our style-conscious support team is always happy to assist with any questions about shipping or returns. Contact us at [email protected].
Fit Shoes Store Headquarters:
4950 Hickory Ridge Drive
Las Vegas, US 89109