Welcome to Fit Shoes Store’s FAQ page! We’ve compiled answers to the most common questions from our fashion-forward customers about our footwear collections, shipping policies, and more. Can’t find what you’re looking for? Our style-savvy customer service team is always happy to help at [email protected].

About Our Products

What types of footwear do you offer?
We curate a fashionable selection including heels, boots, clogs, flats, loafers, sandals, sneakers & athletic shoes, plus complementary accessories like handbags and wallets. Our collections are designed for both professional and casual lifestyles.
Are your shoes true to size?
Most of our footwear follows standard sizing, but we recommend checking individual product descriptions for specific fit notes. Our fashion-conscious customers often find our sizing guides helpful when selecting their perfect pair.
Do you offer wide or narrow width options?
Selected styles are available in multiple widths. Look for width options in the product dropdown menu when available. Our seasonal collections typically include a range of width options to accommodate different foot shapes.

Ordering & Account Questions

How do I create an account?
Simply click “Register” during checkout or in the top navigation. Having an account lets you track orders, save favorites, and get personalized style recommendations for your next footwear refresh.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are securely processed to protect your information.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashionable footwear to you ASAP! If you need to make changes, email us at [email protected] within 1 hour of ordering and we’ll do our best to accommodate your request.

Shipping & Delivery

What are your shipping options?
We offer two stylish shipping solutions:

Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch – perfect when you can’t wait to wear your new heels or sneakers.
Free Shipping: On orders over $50 via EMS (15-25 days after dispatch) – ideal for building your seasonal wardrobe with multiple items.
Do you ship internationally?
Yes! We proudly serve fashion-forward customers worldwide, excluding some Asian and remote regions. International customers are responsible for any applicable customs fees. Pro tip: Combine orders with friends to reach the $50 free shipping threshold!
How can I track my order?
Once your carefully selected footwear ships from our Las Vegas headquarters, you’ll receive an email with tracking information. We provide updates at every stage so you know exactly when your new shoes will arrive.
Why does free shipping take longer?
Our free shipping option uses EMS for economical delivery, perfect for value-conscious shoppers building their seasonal wardrobe. The slightly longer timeframe helps us keep costs down so we can offer this great benefit.

Returns & Exchanges

What is your return policy?
We want you to love your footwear as much as we do! You may return unworn items in original packaging within 15 days of delivery for a refund or exchange. Some exclusions may apply – see our full return policy for details.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and return request. We’ll provide instructions to send your items back to our Las Vegas location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure your return arrives safely at our headquarters.

Still Have Questions?

Our style-conscious customer service team is always happy to help with any questions about our footwear collections, shipping policies, or your specific order. Reach us at:

Email: [email protected]
Mailing Address: 4950 Hickory Ridge Drive, Las Vegas, US 89109

We’re committed to making your Fit Shoes Store experience as effortless and stylish as our footwear!